Last Updated: 01/02/2025

Welcome to Zelen Leisure! By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our platform.

1. Acceptance of Terms

By booking travel services through Zelen Leisure, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

2. Services Provided

Zelen Leisure is a travel agency offering tour packages, hotel bookings, transportation, and other travel-related services. All bookings are subject to availability and confirmation.

3. Booking & Payment

  • A booking is confirmed only upon receipt of full or partial payment as per the agreed terms.
  • Prices are subject to change without prior notice based on availability and external factors.
  • Payments must be made via the approved methods listed on our website.

4. Cancellations & Refunds

  • Cancellation policies vary based on the service provider (hotels, airlines, etc.). Specific details will be provided at the time of booking.
  • Refunds, if applicable, will be processed according to the policies of our partners and may be subject to service fees.

5. Travel Documents & Responsibilities

  • Travelers are responsible for obtaining valid passports, visas, and other necessary travel documents.
  • Zelen Leisure is not liable for any denied entry, delays, or penalties due to incomplete documentation.

6. Liability Disclaimer

  • Zelen Leisure acts as an intermediary between travelers and service providers (hotels, airlines, etc.). We are not responsible for any loss, injury, or damages resulting from services provided by third parties.
  • Travelers are encouraged to obtain travel insurance for protection against unforeseen circumstances.

7. Changes & Force Majeure

  • Zelen Leisure reserves the right to modify itineraries or cancel services due to unforeseen circumstances (e.g., natural disasters, political unrest).
  • In such cases, we will make reasonable efforts to offer alternative solutions, subject to availability.

8. Privacy Policy

  • Your personal information will be handled in accordance with our Privacy Policy. We do not share your data with unauthorized third parties.

9. Governing Law

  • These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Sri Lanka.

10. Contact Us

  • For any inquiries or clarifications regarding these Terms and Conditions, please contact us at:

  • Email: info@zelenleisure.com
  • Address: No.9, 5/2 School Ln, Colombo,Sri Lanka
  • Phone: +94 11 250 8021